The Quality Policy of Malfords Ltd is to provide a service which gives total satisfaction and meets any legal/regulatory requirements.
We recognise that the continued future success of our company depends on the price, delivery and quality of our services provided. The quality of our service must be of the highest possible standard if we are to meet the ever increasing demands by our Customers. We intend to provide a service that completely meets our Customers requirements.
Conformance to the procedures of the quality management system is mandatory upon all employees, and this shall ensure achievement of our quality objectives and continual improvement of our service and Quality Management System. The Company shall ensure that the quality policy is understood, implemented and maintained at all levels within our organisation.
In addition to strict adherence to these procedures, we need continually to develop and maintain the right attitude towards high quality achievement throughout the Company. Only in this way will we achieve our Company Quality Policy of complete Customer satisfaction.